Omni Knowledge Base

Omni Hotline General FAQ | Support 11

• What is Omni Hotline?
• Are there additional fees or deposits required for Omni Hotline?
• Why choose Omni Hotline?
• How much does Omni Hotline cost?
• How can I get started on using Omni Hotline?

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Omni Hotline Sign up FAQ | Support 7

• How do I sign up/register for Omni Hotline?
• Do all my employees need to sign up?
• Can I switch my account over with another user for their Omni Hotline number?
• Do I need to pay any deposit or am I locked down in a contract upon signing up?
• Is there a free trial period before I get to decide to start using Omni Hotline?

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How to use Omni Hotline | FAQ Support 20

• Does Omni Hotline work on both Wi-Fi and mobile data?
• What devices can I use Omni Hotline on?
• Can I transfer a new or an existing landline number to Omni?
• Can I obtain a landline number from elsewhere and transfer into Omni Hotline?
• How do I choose / customise the landline number?

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Billing, Payment, Suspension & Termination | FAQ Support 13

• How will my payment be billed?
• What do I do if I have not received my invoice for the month?
• What type of cards can I use to purchase Omni’s plan?
• How do I change my card information?
• Can I change or upgrade my plan?

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Issues with Omni Hotline FAQ | Support 4

• My Omni app doesn't ring (Android)
• My Omni app doesn't ring (iOS)
• When should you contact us?
• How can I report an app or call quality related issue?

Asas Omni 10

• Apakah itu Omni Hotline?
• Kenapa pilih Omni Hotline ?
• Berapakah harga Omni Hotline?
• Bagaimana saya boleh mula menggunakan Omni Hotline?
• Apakah itu pelan Enterprise dan apa yang boleh saya ubah untuk memenuhi kehendak perniagaan saya?

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Pendaftaran untuk Omni 7

• Bagaimanakan boleh saya mendaftar untuk Omni Hotline?
• Perlukah semua staf mendaftar ke Omni Hotline?
• Bolehkah saya menukar akaun saya dengan pengguna lain untuk nombor Omni Hotline mereka?
• Perlukah saya membayar apa-apa deposit atau menandatangani kontrak untuk mendaftar dengan Omni Hotline?
• Adakah kemudahan untuk mencuba Omni Hotline secara percuma tersedia sebelum saya membuat keputusan untuk menggunakan Omni?

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Penggunaan Omni 16

• Bolehkah Omni Hotline berfungsi dengan menggunakan Wi-Fi dan telefon data?
• Bolehkah saya menggunakan Omni Hotline dalam komputer riba atau telefon bimbit?
• Bolehkah saya pindah nombor talian tetap saya yang sedia ada ke Omni Hotline?
• Bolehkah saya mendapatkan nombor tetap daripada tempat lain dan pindahkan ke Omni?
• Bagaimanakah saya memilih / mengubah suai nombor tetap Omni Hotline?

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Pengebilan, Pembayaran, Penangguhan dan Pernamatan 10

• Bagaimana saya akan dibilkan?
• Apa yang perlu saya buat jikalau saya tidak menerima invois saya untuk bulan itu?
• Apakah jenis kad yang saya boleh gunakan untuk membayar pelan Omni?
• Bagaimanakah cara untuk mengubah maklumat kad saya?
• Bolehkah saya menukar atau naik taraf pelan saya?

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Omni Hotline Web Portal | Support 4

• Dashboard
• Activity
• Settings
• Account

Omni Hotline App FAQ | Support 6

• Navigating the Omni App
• Activity
• Messages
• Contacts
• Dialer

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Call Centre Functionalities for Omni Hotline | Support 5

• Call History
• Voicemail History
• Recorded Calls
• Faxes
• Receiving Calls

Omni Hotline General Settings | Support 4

• Numbers
• Extensions
• Numbers under an Extension
• Interactive Virtual Receptionist (IVR)

Videos 4

• The Dashboard
• Configuring Numbers
• Configuring Extensions
• Configuring IVRs