Call Centre Functionalities for Omni Hotline | Support

Find out how to use Omni Hotline's robust call centre functionalities and features to maximise your business operations.

Call History
Incoming calls, outgoing calls & missed calls will be recorded in your web platform and the app.  The additional information displayed are: Caller...
Mon, 2 Nov, 2020 at 6:31 PM
Voicemail History
Allows you to replay any voicemails you have received. Also displays information additional information on: Caller/recipient Date & time of voicem...
Mon, 2 Nov, 2020 at 6:31 PM
Recorded Calls
Allows you to play back any calls you have recorded (if you press record at the beginning of the call), as a user or an admin. Also displays information add...
Mon, 2 Nov, 2020 at 6:34 PM
Faxes
We're working hard on making this feature available soon.
Wed, 11 Sep, 2019 at 4:52 PM
Receiving Calls
There are a number of functionalities you can perform during a call received with the Omni mobile app. Besides the usual functionalities your personal d...
Mon, 2 Nov, 2020 at 6:34 PM