Billing, Payment, Suspension & Termination

How will my payment be billed?
Your saved card will be charged automatically every month according to your billing cycle. You will be billed at the beginning of every month automatically...
Fri, 22 Nov, 2019 at 2:35 PM
What do I do if I have not received my invoice for the month?
Please contact us at support@omnihotline.my and we will assist you on the matter.
Thu, 8 Aug, 2019 at 9:37 AM
What type of cards can I use to purchase Omni’s plan?
You are able to use either a prepaid, debit or credit card. Just make sure you have sufficient funds in your card to ensure the payment process run smoothl...
Thu, 8 Aug, 2019 at 9:37 AM
How do I change my card information?
Log into your account on the Omni Dashboard here, and go to: Billing > Update payment method
Thu, 8 Aug, 2019 at 9:37 AM
Can I change or upgrade my plan?
At any time, you may upgrade or downgrade your plan on the Omni Dashboard here and your charges will be pro-rated at the end of your billing period. Omni ...
Thu, 8 Aug, 2019 at 9:37 AM
What happens to my landline number after I change or upgrade my plan?
Your landline number remains the same even after you have changed or upgrade your plan. 
Thu, 8 Aug, 2019 at 9:38 AM
What do I do if my account is suspended?
Please contact us at support@omnihotline.my and we will assist you on the matter.
Thu, 8 Aug, 2019 at 9:38 AM
How do I reactivate my account after termination of my subscription?
Unfortunately, you are unable to reactivate your account once you have terminated your subscription. You are required to sign up again with us. 
Thu, 8 Aug, 2019 at 9:38 AM
How do I cancel/terminate my account?
All you have to do is log into your account on the Omni Dashboard here, and go to: Account > Company Profile > Billing > Manage Your Plan > Ca...
Thu, 8 Aug, 2019 at 9:39 AM
If I have 100 concurrent calls, which package should I purchase?
Concurrent calls that are more than 50 should purchase the Enterprise price package.
Fri, 22 Nov, 2019 at 2:31 PM