Billing, Payment, Suspension & Termination | FAQ Support

Still have questions about Omni Hotline? Account terminations or suspension? Find out the reasons here in this FAQ.

How will my payment be billed?
Omni Hotline is a subscription-based service and will be automatically renewed every month. Your saved card will be charged automatically every month ac...
Fri, 23 Oct, 2020 at 6:16 PM
What do I do if I have not received my invoice for the month?
If you have any problems accessing or haven't received your invoice please follow the steps below: Submit an email to us at support@omnihotline.m...
Fri, 23 Oct, 2020 at 6:16 PM
What type of cards can I use to purchase Omni’s plan?
Omni Hotline accepts payments through: Prepaid debit card - A prepaid debit card is pre-loaded with a certain amount of cash, which can be used the s...
Fri, 23 Oct, 2020 at 6:16 PM
How do I change my card information?
If you are looking to change your card information to change your source of payment for the Omni Hotline app, there are 4 simple steps that we have highlig...
Fri, 23 Oct, 2020 at 6:17 PM
Can I change or upgrade my plan?
You may upgrade or downgrade your plans yourself at any time! Your charges will be prorated according to the timing of your change in subscription plans. T...
Fri, 23 Oct, 2020 at 6:17 PM
What happens to my landline number after I change or upgrade my plan?
Your landline number remains the same even after you have changed or upgrade your plan. 
Thu, 8 Aug, 2019 at 9:38 AM
What do I do if my account is suspended?
Suspension occurs when a customer's card is unable to be billed.  The process is as follows: Customer will receive a Payment Failure Notification...
Fri, 23 Oct, 2020 at 6:23 PM
How do I reactivate my account after termination of my subscription?
Once termination has occurred, the account is also removed from our database. Therefore, we will not be able to reactivate any account once it has been ter...
Fri, 23 Oct, 2020 at 6:29 PM
How do I cancel/terminate my account?
We are sad to see you leave us but we have made the process simple for you! Submit an email to us at support@omnihotline.my and request for your termin...
Fri, 23 Oct, 2020 at 6:23 PM
Can I pause my subscriptions?
Unfortunately, Omni Hotline does not support account postponement. However, If you wish to stop using Omni Hotline services, we recommend you to terminate y...
Fri, 23 Oct, 2020 at 6:24 PM