Omni Knowledge Base

Omni Hotline is a subscription-based service and will be automatically renewed every month. Your saved card will be charged automatically every month ac...

If you have any problems accessing or haven't received your invoice please follow the steps below: Submit an email to us at support@omnihotline.my...

Omni Hotline accepts payments through: Prepaid debit card - A prepaid debit card is pre-loaded with a certain amount of cash, which can be used the s...

If you are looking to change your card information to change your source of payment for the Omni Hotline app, there are 4 simple steps that we have highlig...

You may upgrade or downgrade your plans yourself at any time! Your charges will be prorated according to the timing of your change in subscription plans. T...

Your landline number remains the same even after you have changed or upgrade your plan. 

Suspension occurs when a customer's card is unable to be billed.  The process is as follows: Customer will receive a Payment Failure Notification ...

Once termination has occurred, the account is also removed from our database. Therefore, we will not be able to reactivate any account once it has been ter...

We are sad to see you leave us but we have made the process simple for you! Submit an email to us at support@omnihotline.my and request for your termin...

Unfortunately, Omni Hotline does not support account postponement. However, If you wish to stop using Omni Hotline services, we recommend you to terminate y...