Suspension occurs when a customer's card is unable to be billed.
The process is as follows:
Customer will receive a Payment Failure Notification email, notifying them that we were unable to charge their credit card
A reminder will be sent every week for 2 weeks to the customer to update their credit card details before the Omni Hotline account is suspended.
Customer receives an email that his account will be closed in 16 days if he does not settle his subscription charges.
Beyond the 16 days, a 10 day and a 3-day reminder will be sent before officially closing their Omni account.
If your account is suspended, you just need to login to your Omni Hotline account and settle the outstanding amount via the popup. If you are unable to login, please contact us at firstname.lastname@example.org with the following information to reactivate your account:
Omni Hotline Number
E-mail address used during sign up
Sit tight and don’t worry, we will assist you swiftly on the matter to reactivate your account.