If your Omni app is not ringing, please follow the steps outlined in another article. Go here for iOS, and here for Android.
If it's related to call quality or other bugs on the Omni app, you can share more details using the Debug feature available in the Omni App. It will include information about your device, network, and other details that will help us in resolving the issue.
You can start by following these steps:
Open the Omni App
Go to Settings and select support
You can start the debug process by clicking “Start Debugging”
Once the debug is active, you can repeat the same steps you took when you came across the bug, or make the same phone call.
When you are done, you can click the debug icon again
Give details on the issues or bugs you faced.
If it is a call related issue, please provide details such as:
Caller (extension number if applicable)
Callee (extension number if applicable)
Date & Time
What issue you faced - voice delays/voice breaking throughout the call or certain parts of the call (The more specific, the better chances we have on diagnosing and fixing your issue)
8. Lastly, you can also send the logs via email to email@example.com, including attachments.