How to use Omni Hotline | FAQ Support

Just signed up for a virtual business landline number with Omni Hotline but not sure how to use it? You can find your answers here.

Does Omni Hotline work on both Wi-Fi and mobile data?
The Omni Hotline App works on both mobile data and Wi-Fi. However, the speed of the app depends on: Network signal strength  Network signal strength re...
Fri, 23 Oct, 2020 at 12:08 PM
What devices can I use Omni Hotline on?
The Omni app can be launched from: Laptop/Desktop Mobile / Tabs You may access the Omni Dashboard to make configurations or check your accou...
Fri, 23 Oct, 2020 at 12:08 PM
Can I transfer a new or an existing landline number to Omni?
Unfortunately, this service is not yet available at this moment.  Unlike mobile number portability, the Malaysian government has not gazetted landline numb...
Fri, 12 Mar, 2021 at 5:53 PM
Can I obtain a landline number from elsewhere and transfer into Omni Hotline?
We apologise as this feature is not available at this time. Unlike mobile number portability, the Malaysian government has not gazetted landline number por...
Fri, 23 Oct, 2020 at 12:15 PM
How do I choose / customise the landline number?
You will be able to choose your landline number from the available numbers listed upon signing up based on the location that you have chosen. We will provid...
Fri, 23 Oct, 2020 at 12:09 PM
Does Omni have toll-free hotline (1800 or 1300) numbers available?
Please email us at hello@omnihotline.my about this request. 
Thu, 8 Aug, 2019 at 9:33 AM
How many smartphones can I assign the Omni Hotline landline number to?
The number of extensions you can assign to your landline is dependent on the plan you have selected. Basic - 2 Extensions Plus - 4 Extensions ...
Fri, 23 Oct, 2020 at 12:09 PM
How to change or reset my password?
To change password, go to the Omni app and follow the steps below: Access Settings Navigate to Other Stuff, select “Change Password”  Fill up the...
Fri, 23 Oct, 2020 at 12:18 PM
Am I able to connect Omni Hotline to WhatsApp Business?
Yes! You can now integrate your Omni landline number to WhatsApp (only Omni Hotline users with 03 numbers can use this feature). You'll need to use th...
Mon, 29 Mar, 2021 at 8:12 PM
How do I receive and download faxes on my Omni Hotline number?
Yes! You will be able to receive faxes on your Omni number as we have ensured that all Omni numbers are fax enabled! We have also ensured that you can also...
Fri, 23 Oct, 2020 at 12:19 PM