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Omni Hotline FAQ | Omni Support
Omni Hotline General FAQ | Support
10
What is Omni Hotline?
Are there additional fees or deposits required for Omni Hotline?
Why choose Omni Hotline?
How much does Omni Hotline cost?
How can I get started on using Omni Hotline?
View all 10
Omni Hotline Sign up FAQ | Support
7
How do I sign up/register for Omni Hotline?
Do all my employees need to sign up?
Can I switch my account over with another user for their Omni Hotline number?
Do I need to pay any deposit or am I locked down in a contract upon signing up?
Is there a free trial period before I get to decide to start using Omni Hotline?
View all 7
How to use Omni Hotline | FAQ Support
22
Does Omni Hotline work on both Wi-Fi and mobile data?
What devices can I use Omni Hotline on?
Can I transfer a new or an existing landline number to Omni?
Can I obtain a landline number from elsewhere and transfer into Omni Hotline?
How do I choose / customise the landline number?
View all 22
Billing, Payment, Suspension & Termination | FAQ Support
13
How will my payment be billed?
What do I do if I have not received my invoice for the month?
What type of cards can I use to purchase Omni’s plan?
How do I change my card information?
Can I change or upgrade my plan?
View all 13
Issues with Omni Hotline FAQ | Support
4
My Omni app doesn't ring (Android)
My Omni app doesn't ring (iOS)
When should you contact us?
How can I report an app or call related issue?
Omni FAQ (Malay)
Asas Omni
10
Apakah itu Omni Hotline?
Kenapa pilih Omni Hotline ?
Berapakah harga Omni Hotline?
Bagaimana saya boleh mula menggunakan Omni Hotline?
Apakah itu pelan Enterprise dan apa yang boleh saya ubah untuk memenuhi kehendak perniagaan saya?
View all 10
Pendaftaran untuk Omni
7
Bagaimanakan boleh saya mendaftar untuk Omni Hotline?
Perlukah semua staf mendaftar ke Omni Hotline?
Bolehkah saya menukar akaun saya dengan pengguna lain untuk nombor Omni Hotline mereka?
Perlukah saya membayar apa-apa deposit atau menandatangani kontrak untuk mendaftar dengan Omni Hotline?
Adakah kemudahan untuk mencuba Omni Hotline secara percuma tersedia sebelum saya membuat keputusan untuk menggunakan Omni?
View all 7
Penggunaan Omni
16
Bolehkah Omni Hotline berfungsi dengan menggunakan Wi-Fi dan telefon data?
Bolehkah saya menggunakan Omni Hotline dalam komputer riba atau telefon bimbit?
Bolehkah saya pindah nombor talian tetap saya yang sedia ada ke Omni Hotline?
Bolehkah saya mendapatkan nombor tetap daripada tempat lain dan pindahkan ke Omni?
Bagaimanakah saya memilih / mengubah suai nombor tetap Omni Hotline?
View all 16
Pengebilan, Pembayaran, Penangguhan dan Pernamatan
10
Bagaimana saya akan dibilkan?
Apa yang perlu saya buat jikalau saya tidak menerima invois saya untuk bulan itu?
Apakah jenis kad yang saya boleh gunakan untuk membayar pelan Omni?
Bagaimanakah cara untuk mengubah maklumat kad saya?
Bolehkah saya menukar atau naik taraf pelan saya?
View all 10
Omni Hotline User Guide | Support
Omni Hotline Web Portal | Support
4
Dashboard
Activity
Settings
Account
Omni Hotline App FAQ | Support
6
Navigating the Omni App
Activity
Messages
Contacts
Dialer
View all 6
Call Centre Functionalities for Omni Hotline | Support
5
Call History
Voicemail History
Recorded Calls
Faxes
Receiving Calls
Omni Hotline General Settings | Support
4
Numbers
Extensions
Numbers under an Extension
Interactive Virtual Receptionist (IVR)
Videos
4
The Dashboard
Configuring Numbers
Configuring Extensions
Configuring IVRs