How to use Omni Hotline | FAQ Support

Just signed up for a virtual business landline number with Omni Hotline but not sure how to use it? You can find your answers here.

How to download my faxes?
Faxes can be downloaded via email and viewed on the Omni Dashboard “Activity” page. You can set the email notifications in your Omni Dashboard under the ta...
Thu, 8 Aug, 2019 at 9:35 AM
How to use the Omni app to send fax?
 Unfortunately, this service is not yet available at this moment.  This article will be updated as soon as this service is available. For more inform...
Fri, 23 Oct, 2020 at 12:22 PM
Can I connect my Omni Hotline number to an IP Desk Phone?
Omni App is currently not able to connect to an IP desk phone. We are working on new features and upgrades to Omni and may consider this option in the futu...
Fri, 23 Oct, 2020 at 12:18 PM
What to do if my activities on the Omni app is not synced to the Omni Dashboard?
There are a few things you can do in this situation Try refreshing your browser or app Try signing out and then back in If these issues still p...
Fri, 23 Oct, 2020 at 12:24 PM
Can Omni Hotline be integrated with external systems?
Omni Hotline App is currently not able to integrate with external systems at the moment. A few examples of these are Microsoft Teams and CRM Software. We ar...
Fri, 23 Oct, 2020 at 12:25 PM
Is it compulsory for me to use Digi as my mobile network in order to subscribe for Omni Hotline?
No, you don't! Lucky for you the Omni App only requires you to download the app! It is not compulsory to use Digi to subscribe to Omni Hotline. You jus...
Fri, 23 Oct, 2020 at 12:32 PM
Can Omni Hotline be used when I’m overseas?
No, unfortunately, Omni Hotline services can only be used within Malaysia only.
Fri, 23 Oct, 2020 at 12:32 PM
Can I answer incoming calls to my existing landline number on Omni Hotline App?
Are you interested in features and benefits Omni Hotline offers but already have a fixed TM fixed Business Line number? You don’t need to worry.  Now, w...
Tue, 3 Nov, 2020 at 5:31 PM
Can I port my existing TM Business Line number to Omni Hotline?
Unfortunately, it is currently not possible to port your TM number to Omni Hotline. However, here’s what you can do: You can get all of Omni Hotline b...
Tue, 3 Nov, 2020 at 5:36 PM
Can I connect incoming calls directly without using the Interactive Virtual Receptionist (IVR)?
Yes, you can! We have made the process hassle-free for you. Follow the steps below to connect incoming calls directly to your Omni number:  Log in to ...
Thu, 17 Dec, 2020 at 1:55 PM