Yes, you can! We have made the process hassle-free for you. Follow the steps below to connect incoming calls directly to your Omni number:
Log in to your account on Omni Hotline web portal
Select Numbers settings on your Dashboard and click Manage My Number
Go to Call Settings, and select the drop-down menu on Incoming Calls
Select Connect to Phone Number (or Extension, explained below) and select the relevant extension or phone number. Don’t forget to click Save Changes and you’re good to go!
Alternatives for incoming call connection
If you wish to set up your incoming calls differently, there are a few other options to connect your incoming calls:
Connect to Virtual Receptionist
You can choose to connect incoming calls to be assisted by Omni’s interactive virtual receptionist by following these steps:
Select Connect to Virtual Receptionist on the Incoming Calls drop-down > Select your preferred virtual receptionist to connect your calls to > click save changes
Connect to Extension
You can direct incoming calls to the selected extension number by following this step:
Select Connect to Extension on the Incoming Calls drop-down > Select your preferred extensions to connect your calls to > click save changes
Connect to Phone Number
You can choose to directly connect incoming calls to phone numbers by following these steps:
Select Connect to Phone Number on the Incoming Calls drop-down > Select your preferred Phone Number to connect your calls to > click save changes
Connect to Voicemail
At times when you’re unavailable, you can choose to send incoming calls to voicemail by following these steps:
Select Connect to Voicemail on the Incoming Calls drop-down > Select your preferred Voicemail extension to connect your calls to > click save changes
If you need more information please submit an email to us at support@omnihotline.my and we will get back to you swiftly!