Refunds are only issued under the following scenarios:
Double charge
- This indicates a charging of the customer 2 times in a single month for the subscription plan which means that double the amount has been charged.Charges beyond termination
- This indicates a charging of the customers' accounts for the subscription plan beyond the point of termination.
Beyond these scenarios, we, unfortunately, do not offer any refunds if you are charged as you will be considered an active subscriber of an Omni subscription plan.
How does the refund procedure work?
When you have been charged following any of the two scenarios above, please contact us at support@omnihotline.my and we will assist you in the refund process.
Provide us with :
1. Name:
2. Company Name:
3. Omni Hotline phone number:
Once it has been determined that there was an error in the billing of your account, we will revert to you on our findings and officially start the refund process.
This procedure may take up to 14 working days depending on your card issuing bank.
Note: There is a possibility that you may notice two charges within the same month in your account. Please understand that this could be from the last payment cycle as clearance of payment is dependent on the bank and our payment vendor. Therefore, please be sure to check when the payment was made for the prior month's bill.
If you need any further clarification, you can email us at support@omnihotline.my!
For more information on our terms of service please click on the link attached below.
https://omnihotline.my/company/terms#refunds.
Thank you for your patience and cooperation!