Call Centre Functionalities for Omni Hotline | Support

Find out how to use Omni Hotline's robust call centre functionalities and features to maximise your business operations.

Call History
Incoming calls, outgoing calls & missed calls will be recorded in your web platform and the app.  The additional information displayed are:...
Wed, 21 Jul, 2021 at 12:21 PM
Voicemail History
Allows you to replay any voicemails you have received. Also displays information additional information on: Caller/recipient Date & time of voicem...
Wed, 21 Jul, 2021 at 12:25 PM
Recorded Calls
Allows you to play back any calls you have recorded (if you press record at the beginning of the call), as a user or an admin. Also displays information add...
Wed, 21 Jul, 2021 at 12:31 PM
Faxes
Allows you to view any faxes you have received. Also displays information additional information on: Sender/ recipient Date & time of fax Number...
Wed, 21 Jul, 2021 at 12:37 PM
Receiving Calls
There are a number of functionalities you can perform during a call received with the Omni mobile app. Besides the usual functionalities your personal d...
Fri, 7 May, 2021 at 1:04 PM